Frequently asked questions
We're here to help! Find answers to our most common questions about our clothing, books, accessories, and shopping experience at SwingBack. If you can't find what you're looking for, feel free to reach out to us.
Top customer questions
What are the top 3-5 questions customers usually ask about your clothing, books, and accessories, or about shopping with SwingBack?
Customers often ask about when their order will be shipped and if SwingBack accepts custom-made items. For specific details on our products and services, please explore our website.
What's important for customers to know if they need to return or exchange something they bought from you?
For all information regarding returns or exchanges, customers must refer to our dedicated shipping and return page.
How do you handle shipping orders? What should customers expect regarding delivery times or costs?
Once an order is placed, items are typically shipped within 2 business days. If an order is placed on the weekend, the shipment will go out on the following Monday. For detailed information on delivery times and costs, please visit our shipping and return page.
Still have questions?
If you have any further questions that weren't covered here, our customer support team is ready to assist you. We're committed to providing you with the best possible experience.