Shipping & Returns Information
At SwingBack LLC, we are committed to delivering your favorite clothing, books, and accessories promptly and efficiently. Please review our shipping and returns policy to understand how we handle your orders.
Shipping Policy
We offer a range of shipping options to meet your needs, including standard, express, and international shipping. Please note that customers are responsible for all shipping costs. Delivery times and typical costs vary depending on the selected shipping method and destination. Detailed shipping cost and estimated delivery times will be provided at checkout.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from SwingBack LLC. If for any reason you are not, you may return or exchange eligible items within 30 days of receipt. All items must be returned in their original condition: unworn, undamaged, and with all tags attached.
To initiate a return or exchange:
1. Contact our customer support at [hbhall@swingbackllc.net] call us at [[phonenumber]] to request a Return Merchandise Authorization (RMA) number.
2. Package the item(s) securely, including the original packing slip and the RMA number.
3. Ship the package to the following address: SwingBack LLC [12238 Pine St.] Taylor, Michigan 48180 United States
Once we receive and inspect your returned item(s), we will process your refund or exchange. Refunds will be issued to the original form of payment.
Damaged or Incorrect Orders
If you receive a damaged item or the incorrect order, please contact us within 30 days of delivery. You have the option to return the damaged item for a refund or replacement, or return the incorrect items within 30 days to receive the correct order or a full refund. Please include photos of the damage or incorrect items when you contact us to expedite the process.
Need assistance?
If you have any further questions about our shipping and returns policy, please don't hesitate to reach out to our customer support team. We're here to help!